Terms of service

These terms of service ("Terms") are an agreement between Rykon Technologies Inc. and the Customer. They include the acceptable use policy, the data processing addendum and the service description, which form part of them. Where they conflict, the data processing addendum governs the processing of Personal Data, then these Terms, then the acceptable use policy, then the service description.

You accept these Terms when you accept them in the console, which records who accepted which version and when. If you accept them for an organisation, you confirm that you are authorised to bind it. The service is provided for business use; it is not offered to consumers acting outside their trade or profession.

Rykloud gives an Organisation one place to run its Products and its own services: it creates Environments in the cloud and region the Customer chooses, deploys what the Customer asks for into them, shows their state, logs and cost, and stops, saves and restores them.

The Products are part of the same account and keep their own terms. Using Rykon Mail or Rykon AI through Rykloud means accepting that Product’s terms too.

We may improve and change the service. We will not remove a material feature of a paid plan during a paid period without giving notice under the changes clause and, where you then end the service, refunding the unused part of any prepaid fees.

People sign in with their Rykon account. You keep sign-in details secure and are responsible for everything done through your Organisation by its people. Tell us promptly at support@rykloud.com if you believe an account has been used without permission.

Roles decide what each person may do: owners everything, including approving spend and adding cloud accounts; admins manage people, environments and settings; members work in the environments they are given. An owner removes people from the Organisation in the console.

Nothing that costs money is created until an owner of the Organisation approves the itemised price the console shows. A change that alters the price is shown, with its new price, before it is made.

An Environment with a time limit is stopped at that time and its data kept. Stopping keeps a saved copy so the Environment can be restored; destroying it removes its resources and, unless you choose to keep one, its saved copies.

Each Organisation has limits on how many Environments it runs at once and how much it may commit each month. The console says when a limit stops a request; an owner can ask us to raise one.

An Environment runs in one of three kinds of cloud account: Rykloud’s shared account for that cloud, an account Rykloud makes for the Organisation alone, or the Customer’s own account (AWS or Google Cloud), reached through a role or service account the Customer grants. Rykloud never asks for or stores the Customer’s cloud keys.

In the Customer’s own account, the cloud provider’s bill and terms are the Customer’s, and that provider is the Customer’s own supplier rather than our subprocessor.

As between the parties, Customer Data belongs to the Customer. You grant us a limited licence to host, store, copy, transmit and process Customer Data only as needed to provide, secure and support the service, and for no other purpose.

For Personal Data in Customer Data, the Customer is the Controller and we are its Processor, as the data processing addendum sets out.

We do not sell Customer Data, use it for advertising, or use it to train artificial intelligence models. Our staff read what is in an Environment only when you ask us to in a support request, or where the law or the security of the service requires it.

Rykloud billing is not yet switched on, and no Organisation is charged for Rykloud today. Before any charge, we will publish the price list, and an owner will approve each itemised price in the console as described above. Charges will then follow the approved prices and the time each resource ran, invoiced through our payment processor. Fees exclude taxes, which are added where the law requires.

These Terms apply while your Organisation uses the service. An owner may ask us to close the Organisation at any time by writing to support@rykloud.com from an owner’s address; we confirm the request and what will be removed before acting on it.

We may end the service for a serious or repeated breach of these Terms or the acceptable use policy, or, for any other reason, with 30 days’ notice and a refund of prepaid fees for the unused period.

When an Organisation closes, we destroy its Environments in Rykloud’s accounts and delete their saved copies within 30 days, after giving its owners the chance to take a copy of their data. What we keep after that, and for how long, is set out in the privacy policy.

What we commit to about availability, maintenance and support is in the service description. Support is by email at support@rykloud.com.

We will give at least 30 days’ notice by email and on this page before a price change, or a material change to these Terms, takes effect, and the console will ask you to accept the new version. If you do not accept a change, you may close your Organisation before it takes effect.

Each party confirms it has the authority to enter into these Terms. We will provide the service with reasonable skill and care. Except as stated in these Terms, and to the extent the law allows, the service is provided as is, and we make no other warranty, including of merchantability, fitness for a particular purpose, or uninterrupted operation.

You are responsible for what you deploy into an Environment, for keeping your own copies of data you cannot afford to lose, and for the configuration you choose.

Neither party is liable to the other for indirect, special or consequential loss, or for loss of profit, revenue, data or goodwill. Each party’s total liability arising out of or in connection with these Terms in any twelve month period is limited to the fees the Customer paid us for the service in that period.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, for the Customer’s obligation to pay fees, or any other liability that cannot be limited by law.

The Customer will defend and indemnify us against third-party claims arising from what it runs in its Environments, or Customer Data it had no right to use, in breach of these Terms or the law.

Neither party is responsible for failure caused by events beyond its reasonable control. Neither party may assign these Terms without the other’s consent, except to a successor of its business. If any part of these Terms is unenforceable, the rest remains in force. These Terms are the whole agreement between the parties about the service.

Questions about these Terms, and reports of misuse: support@rykloud.com.